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We want you to have a great online shopping experience and be stress free when buying from us.  That’s why we don’t charge a lot for swimwear or for shipping, and we don’t charge any restocking fees or any other fees to the customer when they need to exchange or return something.  But please don’t order a ton and return a ton! That makes things hard on us since we aren't a very big company. But in the end, we just want to make you happy and try our best to. Happy Shopping!

You can exchange your suit within 30 days of purchase, simply follow these instructions:

  1. To exchange, your suit must be unworn, in original packaging and still have the tags on.
  2. You do not need an exchange authorization. We treat exchanges as a completely separate transaction, so just purchase the new item that you want and then send back the old suit for a refund. (Do not just write down what you want as the exchange on your note, since this makes it harder for us to track inventory). Ordering the new suit from the site is the fastest and best way to get the item you want, since it will be shipped out the next business day (usually). Also, our stock can fluctuate a lot so by ordering from the website you are more likely to get the item you want.
  3. Package up the old suit, using any type of postage/package you like. Include a copy of the old and new packing slip (if you have it) and write a little note explaining that this is an EXCHANGE not just a RETURN. Please e-mail us with teh exchange notification to: sales@lovexswim.com 
Address the package to 

Lovexswim

C/Jose Ramos 30, pbaja2

03203 Elche (Alicante)

Spain

-If you do not have the receipt or packing slip – never fear! Simply try to download from our website, log in with your client info. It is sufficient just to print out the email order confirmation.

-If you purchased the suit at a trunk show, please contact the rep from whom you purchased the suit.

-For non- European Union orders, if you’re willing to pay to have the garments shipped back to us, we’ll refund your product amount, but can’t refund any taxes or duty collected by your government or the shipping.

NOTE: We do not pay for the cost of shipping the suit back to us UNLESS it was an error on our part. 
All international exchanges will be charged with a extra 20€ fee
Once we get the old suit, allow 2 weeks for the refund to be issued. For exchanges we will refund you for the items returned and any tax
Once you get the confirmation email it may take 2-3 days for the refund to show on your statement, so don’t be worried if it doesn’t show instantly. If you have further questions, contact us at sales@lovexswim.com

If you are NOT doing an exchange, and merely wish to return the suit, please do so within 30 days of purchasing your suit. Simply follow these instructions:

    1. The suit must be unworn, in original packaging and still have the tags on.
    2. You do not need a return authorization. Just package up the old suit, using any type of postage/package you like. Include a copy of the old packing slip (if you have it) and write a little note explaining that this is an RETURN and include the reason you are sending it back. Address the package to Lovexswim , C/Jose Ramos 30, Pbaja2  03203 Elche (Alicante) Spain

-If you do not have the receipt or packing slip – never fear! Simply try to download from our website, log in with your client info. It is sufficient just to print out the email order confirmation.

-If you purchased the suit at a trunk show, please contact the rep from whom you purchased the suit.

-For non- European Union orders, if you’re willing to pay to have the garments shipped back to us, we’ll refund your product amount, but can’t refund any taxes or duty collected by your government or the shipping.


NOTE: We do not pay for the cost of shipping the suit back to us UNLESS it was an error on our part. 

  1. Once we get the returned suit, allow 2 weeks for the refund to be issued. For returns, we will refund you for the items returned, plus tax.
  2. Once you get the confirmation email it may take 2-3 days for the refund to show on your statement, so don’t be worried if it doesn’t show instantly.

If you have further questions, contact us at sales@lovexswim.com

For WARRANTIES ON STITCHING, our factories take pride in providing solid sewing construction, and will honor a six (6) month warranty on stitching. If you do ever bust a stitch, simply mail your suit to us at the shipping address above, along with a printed receipt, and write “Repair” directly onto your receipt. Allow 3 – 4 weeks for us to get the repair done and get it mailed back to you.

 

  • PLEASE NOTE WE ARE CLOSED ON WEEKENDS and holidays, orders will not ship out till MONDAY if placed on FRIDAY or over the weekend
  • Mailing address: Lovexswim  C/Jose Ramos 30, pbaja2  03203 Elche (Alicante) Spain
  • Business hours: Monday through Friday, 10am- 13 pm

 

* for CUSTOMER SERVICE - email is the best way to get in contact in a timely manner!   


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